At PEARL CHRONICLES, we are committed to providing fast, reliable delivery services to our customers. This policy outlines our shipping methods, costs, timeframes, and terms to ensure transparency and customer satisfaction in their purchase.

Eligibility for Refunds:

• Refunds are available for items returned within 14 days of the delivery date.

• To be eligible for a refund, the watch is in original condition, and in the original packaging.
• The watch is unused and unworn.
• All original packaging, tags, stickers, seals, and documents are included.
• The product shows no signs of damage or wear.
• Proof of purchase, such as an order confirmation or receipt, is required to process a refund.

Non-Refundable Items:

• Final-sale items.
• Custom orders or special requests.
• Watches that show signs of wear, damage, or modification.
• Items missing original packaging, documentation, or accessories.

How to Request a Refund:

To request a return:

1. Contact Us: Email our Customer Service team at [email protected] with your order number, name, and reason for return.
2. Return Instructions: Our team will review your requests within 24-48 hours. We will provide you with return instructions, including the shipping address for returning your item.
3. If approved, we will provide return instructions, once received our team would inspect the item.

Processing Your Refund:

Refund will be issued if:

• • The item passes quality and authenticity inspection
  • All accessories and documents are included

Refund processing:

• • Processing time: 3–7 business days
  • Refund is issued to your original payment method

Return shipping cost:

• • If return is due to damaged, wrong, or defective item → we cover the return shipping
  • If return is for personal preference → customer pays return shipping

 Exchanges

Exchanges are allowed within 14 days, subject to product availability.