PEARL CHRONICLES Shipping Policy

At Pearl Chronicles, we are committed to providing reliable and transparent shipping services to our customers. This policy outlines our shipping locations, processing times, delivery estimates, and other important information.

1. General Shipping Information

1.1. Shipping Locations: We currently ship within United States of America and United Arab Emirates only

1.2. Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be extended.

-Orders are processed within 1–2 business days

-Orders placed after 22:00 PM EST, weekends, or holidays are processed the next business day

– Transit Time:

• United States: 2-5 business days
• United Arab Emirates: 5–12 business days (may vary depending on customs)

2. Shipping Rates and Delivery Times

2.1. Domestic Shipping/Local Shipping(United States of America)

We ship to all locations within the United States of America And United Arab Emirates 

– Processing time is 1-2 business days before shipment ( For USA & UAE)

– Transit Time (Shipping Time): 2-5 Business days (USA)

-Transit Time (Shipping Time): 5-12 Business days (UAE) (may vary depending on customs)

Shipping Cost For United States And United Arab Emirates:

Shipping is FREE on all orders within the United States of America And United Arab Emirates. There are no hidden charges or additional delivery fees.

3. Order Tracking

3.1. Tracking Your Order:

Once your order is placed:

• You will receive an order confirmation email
• The product will be prepared, inspected, and packed securely
• A shipping confirmation email will be sent once dispatched

We will notify you if unexpected delays occur due to courier or operational issues.

4. Shipping Issues and Delays

4.1. Delivery Delays: While we strive to meet estimated delivery times, delays may occur due to weather, carrier issues, or customs processing. For international orders, delivery may take longer due to customs. Pearl Chronicles is not responsible for such delays.

4.2. Incorrect Addresses: Please ensure your shipping address is correct before finalizing your order. Pearl Chronicles is not responsible for failed deliveries due to incorrect or incomplete addresses.

4.3. Returned Packages: If a package is returned due to an incorrect address, failure to collect, or refusal, we will contact you to arrange reshipment. Additional shipping charges may apply.

Shipping Methods & Carriers

We work with reliable and established shipping providers to ensure safe and timely delivery of all orders. Depending on your location and order size, we use trusted carriers such as UPS, FedEx, DHL, and United States Postal Service (USPS).

All orders are securely packaged and shipped with tracking. Once your order has been dispatched, you will receive a confirmation email with tracking details to monitor delivery progress.

For high-value items, a signature may be required upon delivery to ensure safe receipt.

5. Damaged or Missing Items

5.1. Damaged Items: Contact us within 7 days at [email protected] with photos of the damage. We will resolve the issue with a replacement or refund.

5.2. Missing Items: If your order is missing items contact us immediately; we will investigate and correct the issue as quickly as possible.

6. International Customs and Duties:

6.1. Customs Fees and Duties: For international orders, customs fees, duties, and taxes are not included in the shipping cost and are the responsibility of the customer. These charges vary by country and are determined by your local customs office.

6.2. Customs Clearance: Delays in customs clearance may affect the delivery time. Pearl Chronicles is not responsible for customs clearance delays.

7. Order Cancellations and Changes

7.1. Order Changes: Once an order has been placed, we are unable to make changes to the shipping address or items. Please double-check all details before confirming your order.

7.2. Order Cancellations: If you need to cancel an order, contact us as soon as possible. Orders that have already been shipped cannot be canceled, and you will need to follow our return process once received.

8. Contact Us

If you have any questions about our shipping policy, please contact us at:

Business Name: PEARL CHRONICLES

Website:https://pearlchronicles.com

Email: [email protected]
📍 Address: 1210 Fulghum Rd Hutchins TX 75141
📞Phone: +12146634413